Refund Policy

1. Overview

At GOLAX, we are committed to delivering high-quality IT services and digital solutions. This Refund Policy outlines the terms and conditions for refunds and cancellations across our services. We encourage clients to carefully review this policy before engaging our services.

2. Service Categories

Our refund terms vary based on the type of service:

• Custom Development Projects: Web, mobile, and software development
• Design Services: UI/UX design, branding, and graphics
• Hosting Services: Web hosting and maintenance
• SEO & Marketing: Digital marketing and SEO services
• Consulting: IT consulting and advisory services

3. Custom Development Projects

3.1 Before Project Commencement

If you wish to cancel before the project begins:

• Within 48 hours of payment: 90% refund (10% administrative fee retained)
• After 48 hours but before work starts: 75% refund
• After requirements gathering has begun: 50% refund

3.2 During Project Development

Once development has commenced:

• 0-25% completion: Refund of 50% of remaining balance (after deducting completed work)
• 25-50% completion: Refund of 25% of remaining balance
• 50-75% completion: No refund; client receives completed work
• 75%+ completion: No refund; project must be completed or handed over as-is

3.3 Project Completion

Upon project delivery and approval, no refunds are provided. We offer a 30-day warranty period for bug fixes at no additional cost. Issues arising from client modifications, third-party changes, or scope outside the original agreement are not covered under warranty.

4. Design Services

• Before concept presentation: 75% refund
• After first concept presentation: 50% refund
• After revisions begin: 25% refund
• After final delivery: No refund

Design projects include a specified number of revision rounds as per the agreement. Additional revisions beyond the agreed scope are billed separately and are non-refundable.

5. Web Hosting Services

5.1 Monthly Plans

Monthly hosting plans are non-refundable. You may cancel at any time, and service will continue until the end of the billing period.

5.2 Annual Plans

• Within 30 days: Pro-rated refund minus setup fees
• After 30 days: No refund; service continues until expiry

5.3 Domain Registrations

Domain name registrations are non-refundable due to the nature of domain registry transactions. Domain transfers and renewals are also non-refundable.

6. SEO & Digital Marketing

• Before campaign launch: 80% refund
• During first month: 50% refund (after deducting ad spend and work completed)
• After first month: No refund for completed months; may cancel future months with 15-day notice

Note: SEO is a long-term strategy, and results cannot be guaranteed within specific timeframes. Refunds are not provided based on ranking performance or traffic expectations.

7. Consulting Services

For consulting and advisory services:

• Cancellation 48+ hours before session: Full refund or reschedule
• Cancellation within 48 hours: 50% refund or reschedule
• No-show: No refund
• After session completion: No refund

8. Refund Process

8.1 How to Request a Refund

1. Email your refund request to [email protected]
2. Include your project/invoice number and reason for refund
3. Our team will review your request within 3-5 business days
4. You will receive a decision via email

8.2 Refund Timeline

Approved refunds are processed within 7-14 business days. Refunds are issued to the original payment method. Bank transfer refunds may take additional time depending on your bank.

8.3 Refund Deductions

Refunds may be subject to deductions for:

• Payment gateway fees (non-recoverable)
• Work already completed
• Third-party costs incurred (domains, licenses, etc.)
• Administrative fees as specified

9. Non-Refundable Items

The following are non-refundable under any circumstances:

• Domain name registrations and renewals
• Third-party software licenses purchased on client's behalf
• Premium themes, plugins, or templates
• SSL certificates
• Advertising spend (Google Ads, Facebook Ads, etc.)
• Rush fees and expedited service charges
• Consultation fees for completed sessions

10. Dispute Resolution

If you are unsatisfied with the refund decision, you may escalate the matter by writing to [email protected]. We are committed to resolving disputes amicably and will work with you to find a fair solution. Unresolved disputes will be subject to arbitration as per the Terms of Service.

11. Our Commitment

GOLAX is committed to client satisfaction. Before requesting a refund, we encourage you to discuss any concerns with your project manager. Often, issues can be resolved through communication and adjustments. We value long-term relationships and will work to address your concerns wherever possible.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting on this page. The refund terms applicable to your project are those in effect at the time of your purchase or agreement signing.

13. Contact Us

For refund inquiries or questions about this policy, please contact us: